“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership - 8x8 CCMa Ireland Contact Centre Organisation ...

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...

Two NHS Ambulance Service 999 Contact Centre run by the East of England Ambulance Trust (EEAST) are set to close. contact ...

The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams. AnywhereNow, a global pioneer in ...