As a key sponsor of Gartner’s Data & Analytics Summit 2025, Ververica showcased how their real-time AI capabilities can ...

Strategic partnership provides enterprise retailers with a composable, future-ready foundation to deliver personalized digital experiences faster NEW YORK, May 21, 2025 /PRNewswire/ -- Optimizely, the ...

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's ...

New AI-native capabilities make composable commerce systems inherently connected and actionable for AI agents powering next generation customer experiences  MIAMI BEACH, Fla., May 21, 2025 /PRNewswire ...

Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

New solution delivers instant product answers, buyer-first discovery, and after-hours lead generation, and is fully deployed in 24 hours  SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Docket, the AI ...